FAQ
Questions, answered
Everything you might want to know before you start. Still stuck? Reach us on the contact page — we reply within one business day.
Getting started
- Is Free really free?
- Yes. The Free plan has no time limit, no credit card, and no product cap — list as much as you like. Upgrade only when you want online payments, your own domain, or to drop the platform badge.
- How long does it take to launch a store?
- Most people publish their first store in under an hour. Register, add a few products, pick a theme, and hit publish — you can keep refining it afterwards.
- Do I need any technical or design skills?
- No. Tokoo is drag-and-drop: homepage blocks, a theme designer for your colours and fonts, and ready-made layouts. If you can post on WhatsApp, you can build a store.
Pricing & billing
- Do you take a commission on my sales?
- Never. You pay one flat subscription fee and keep 100% of every sale — we don't touch your customers' payments.
- How do the 12 and 24-month terms work?
- Same plan and features — committing to a longer term lowers your per-month price (12 months saves 40%, 24 months saves 50% versus paying month to month). You're billed once up front for the whole term.
- Can I switch or cancel anytime?
- Yes. Upgrades and downgrades take effect immediately and are prorated automatically. Cancel from the billing portal whenever you like — you keep access until the end of your paid period.
- What happens if I downgrade?
- Nothing is ever deleted — products are unlimited on every plan, so your catalogue is never affected. If you're over the new plan's staff-seat or storage limit, you just can't invite new staff or upload new images until you're back under it; everything you already have keeps working and comes back in full the moment you upgrade again.
Selling & payments
- How do customers order and pay?
- Every plan includes checkout and customer accounts. You can take orders straight to WhatsApp on any plan, and from Starter up you can connect online payments so customers pay by card or FPX at checkout.
- Can I use my own domain?
- Yes. Connect a custom domain on Starter or Pro. Once connected it's grandfathered — it keeps working even if you later downgrade.
Your data
- Who owns my store and customer data?
- You do. Your products, content, and customers are yours. We process that data on your behalf to run the platform — see our Privacy Policy for the details.
Still have a question?
The help center has step-by-step guides, or contact us directly.